Terms and Conditions

BESTIMATE TERMS AND CONDITIONS Last Updated: August 1, 2025 1. INTRODUCTION AND ACCEPTANCE These Terms and Conditions ("Terms") govern your access to and use of the Bestimate platform ("Platform"), a service marketplace operated by Bestimate Solutions L.L.C-FZ, a company incorporated in the Meydan Free Zone, Dubai, United Arab Emirates ("Company," "we," "us," or "our"). By accessing or using the Platform (including registering as a Customer or Professional), you agree to be bound by these Terms. If you do not agree, you must not use the Platform. 2. DEFINITIONS • Customer: A user who posts a request for services on the Platform. • Professional or Pro: An independent service provider registered on the Platform. • Lead: A service request submitted by a Customer and shown to selected Professionals. • Credit: Virtual points or currency that Professionals use to submit Estimates for Leads. • Services: The work or tasks offered by Professionals to Customers through the Platform. 3. PLATFORM ROLE AND DISCLAIMERS 3.1 Intermediary Role Bestimate is a technology platform that facilitates connections between Customers and independent Professionals. We do not provide any Services ourselves and are not a party to any contract or agreement made between a Customer and a Professional. 3.2 Independent Contractor Status Professionals are independent contractors. They are not employees, agents, joint venturers, or representatives of Bestimate. We do not direct or control how Professionals perform their work, supply materials, or determine the outcome of Services. 3.3 No Control or Guarantees Customers are solely responsible for selecting a Professional and entering into any agreement with them. We do not: • Guarantee the quality, suitability, legality, or timeliness of any Services • Vet or verify Professionals' qualifications beyond optional document checks • Guarantee the accuracy or validity of any licenses, insurance, or credentials that a Professional provides to us (even if the Professional is marked as "verified" on the Platform) • Oversee or resolve payment arrangements between Customers and Professionals • Act as an insurer or offer warranties for any Services or transactions • Provide any guarantee that the Services will meet your expectations or requirements By using the Platform, you acknowledge that any contracting for Services is solely between you and the other user (Customer or Professional) and that Bestimate has no control over, and no responsibility for, the actions or omissions of any Customer or Professional. 4. ELIGIBILITY AND REGISTRATION 4.1 Eligibility Requirements The Platform may only be used by individuals who are at least 18 years old, who are legally capable of entering into binding contracts under applicable UAE law, and who are physically present in the United Arab Emirates when using the Platform. 4.2 Customer Registration To register as a Customer, you must verify your mobile phone number via a one-time password (OTP) process. You agree to provide truthful information during registration and keep your account information up to date. 4.3 Professional Registration To register as a Professional, you must: • Sign up with a unique email address and mobile phone number • Provide accurate business and contact information, including your business (or trade) name and the name of an authorized representative • Select the service categories and geographic areas in which you offer Services • Agree to these Terms and our Privacy Policy By registering as a Professional, you represent and warrant that you hold any required UAE trade license or permit for the services you intend to offer and that you are authorized to work and operate a business in the UAE. We may request a copy of your trade license, Emirates ID, and any relevant insurance certificates for verification purposes. Providing these documents is optional and solely for Bestimate's verification purposes. Note: Regardless of whether you submit such documents or are marked as verified on our Platform, you remain solely responsible for complying with all legal requirements for offering your Services. 4.4 Ineligible Professionals You may not register or use the Platform as a Professional if: • You do not hold a valid UAE business license or any legally required permit for the Services you intend to provide • You only hold a freelancer permit or visa in an industry unrelated to the services you are offering (for example, a freelance permit for journalism or IT cannot be used to offer home repair services on the Platform) • You are on a tourist visa or otherwise not authorized to work or perform services in the UAE If we determine that you fall into any of the above categories, we reserve the right to suspend or terminate your Professional account immediately. 5. ACCOUNTS AND ACCESS • Each individual or business entity is permitted to maintain only one Customer account and one Professional account. You may not share your account with others, and you may not register an account on behalf of someone else without authorization. • You are responsible for maintaining the confidentiality and security of your login credentials. Any activity conducted through your account will be assumed to be authorized by you. Notify us immediately at support@bestimate.ae if you suspect any unauthorized use of your account. • We reserve the right to suspend or terminate your account at any time if, in our judgment, you have violated these Terms or engaged in improper or fraudulent use of the Platform. • If your account is terminated by us due to a violation of these Terms or other policies, you may be barred from re-registering a new account on the Platform for at least 12 months, or indefinitely if we determine the violation was severe. 6. USER CONTENT AND CONDUCT 6.1 Content Rights The Platform may allow users to create profiles, post service requests, send messages, upload images, and publish reviews or other content ("User Content"). You retain ownership of the User Content you post. However, by submitting or posting User Content on the Platform, you grant Bestimate a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and transferable license to use, reproduce, adapt, modify, translate, publish, display, distribute, and create derivative works from your content in any media. This license is solely for the purpose of operating, marketing, and improving the Platform. You also agree that Bestimate may use your content (such as reviews or project photos) for promotional purposes. You represent that you have all necessary rights to grant this license for any content you provide. 6.2 Content Standards You are responsible for the content you post and the communications you have on the Platform. You agree that your User Content and your use of the Platform will not: • Be false, misleading, or defamatory, or misrepresent your identity or your affiliation with any person or entity • Infringe or violate the intellectual property rights, privacy rights, or any other rights of any third party • Contain any hate speech, harassment, discrimination (on the basis of race, religion, gender, etc.), or content that is obscene, vulgar, or otherwise objectionable • Include unsolicited advertising, spam, or fraudulent information • Violate any applicable laws or regulations of the United Arab Emirates We reserve the right (but do not assume the obligation) to monitor, edit, or remove any User Content that we believe violates these Terms or our content guidelines. However, the user who posts content is solely responsible for it, and Bestimate does not guarantee that all inappropriate content will be removed. 7. REVIEWS AND RATINGS Customers may leave reviews and star ratings ("Reviews") about their experience with a Professional. Reviews are intended to provide open and honest feedback. By using the Platform, you acknowledge and agree that: • Reviews reflect the opinions of individual Customers and do not reflect the opinion of Bestimate. We do not verify the truth or accuracy of reviews. • You will not attempt to manipulate the ratings or Reviews system, including by posting false Reviews, offering incentives for positive Reviews, or coordinating with others to boost or lower ratings. • If you are a Professional, you may publicly respond to a Review in a civil and factual manner. However, you may not harass or retaliate against a user for leaving a Review. • Bestimate may remove or edit Reviews that violate these Terms or our policies, or if we determine that they are fraudulent or not related to an actual service experience. However, we do not remove Reviews simply because they are negative. 8. SERVICE REQUESTS AND ESTIMATES • Posting Requests: Customers can post service requests by selecting a category, providing details about the needed service (through answering Platform-provided questions or a description), and specifying their location or service address. Once submitted, a service request becomes a Lead that is visible to relevant Professionals in that category and area. • Professional Responses (Estimates): Professionals may use their Credits to submit Estimates in response to a Lead. An Estimate will typically include an estimated price or rate for the job, an anticipated timeline, and any other relevant details or terms proposed by the Professional. • Communication: After a Professional submits an Estimate, the Customer may review the Estimate and has the option to initiate a chat or messaging conversation with that Professional (or multiple selected Professionals) through the Platform to discuss details further. All such communications should remain on the Platform until a firm agreement is reached. • Time-Sensitive Leads: Leads and Estimates may be time-sensitive. For example, a Customer's request might automatically close after a certain period, or a Customer may receive a limited number of Estimates. Professionals are encouraged to respond promptly, as Customers may hire a Professional on a first-come, first-served or best-fit basis. Bestimate does not guarantee that any Professional will be hired or that any Customer will receive a minimum number of Estimates. 9. CREDITS AND PAYMENTS • Use of Credits: Professionals must use Credits to submit Estimates for Customer Leads. The number of Credits required per Lead may vary based on factors such as the type of service or the estimated job size. The Platform will clearly indicate the Credit cost to send an Estimate for each Lead. • Purchasing Credits: Credits can be purchased by Professionals through the Platform (via the mobile app or website). Payment for Credits must be made using the payment methods we support (e.g., credit/debit card, in-app purchase). All purchases of Credits are final and non-refundable, except as expressly provided in our Refund Policy (see Section 10). • Credits Have No Cash Value: Credits are a digital product for use solely within the Platform; they are not redeemable for cash and are not transferable between users (except as may be allowed by a specific promotion or at our discretion). Credits do not constitute personal property and have no value outside of the Platform. • Credit Expiration: Credits may have an expiration date or validity period as specified at the time of purchase or in your account. If an expiration period is specified, unused Credits will expire and be removed from your account after that period. We reserve the right to expire or invalidate unused Credits after a reasonable period or if required by law or Platform policy. • Third-Party Purchase Platforms: If you purchase Credits through a mobile app store (like Apple App Store or Google Play) or a third-party payment processor, the purchase may also be subject to the terms and conditions of those platforms. In-app purchases of Credits will be billed by the app store provider, and any billing disputes should be directed to that provider as appropriate. • Service Payments Between Users: Bestimate is not involved in any payments for the actual Services provided by Professionals to Customers. Customers and Professionals are solely responsible for agreeing on payment terms for a job (such as the amount, method, and timing of payment) and executing that payment between themselves. We do not act as an escrow service, payment processor, or guarantor of any payment for work. Any payment disputes or issues regarding Services (including refunds for services not delivered or dissatisfaction with work) are strictly between the Customer and the Professional. 10. REFUND POLICY (CREDITS) (TBD) Credits purchases are generally non-refundable. However, we may, at our discretion, grant Credit refunds or credits back to your account in the following limited situations: • Duplicate Lead: You paid Credits for a Lead that turned out to be a duplicate of another recent Lead from the same Customer for the same job (for example, the Customer accidentally posted the request twice within 48 hours). • Prohibited or Fraudulent Lead: The Lead clearly violates our Terms (such as a request for an illegal service or containing spam), or the Lead is fraudulent. This includes scenarios like fake job requests, obvious "spam" inquiries, or Leads with contact information that is invalid (e.g., a non-working phone number) such that it's impossible to reach the Customer. • Technical Error: A technical error in the Platform caused an improper charge or misdelivery of the Lead (for instance, you were charged Credits for a Lead that was outside your selected service area or category due to a system glitch). • Unviewed Lead: The Customer never opened or viewed your Estimate at all within 72 hours after you submitted it. (If the Customer opened your message/Estimate but did not respond or did not hire you, that is not refundable under this policy.) Requesting a Refund To request a Credit refund under one of the above situations, you must contact Bestimate customer support (via the app or email to support@bestimate.ae) within 7 days of incurring the Credit charge for that Lead. Provide details and any evidence (if available) to support your claim. We will review your request and inform you whether a refund of Credits will be granted. Decisions on refunds are at Bestimate's sole discretion and are final. No Refund in Other Cases Credits will not be refunded for reasons outside of the conditions listed above. For example, you will not receive a refund of Credits simply because: • The Customer chose not to hire anyone or did not respond to your communications (as long as the Customer viewed your Estimate) • The Customer's budget or job details were not as you expected (unless the Customer had materially misrepresented the request in violation of our Terms) • You and the Customer could not come to an agreement on terms (a failed negotiation) • You are dissatisfied with the outcome of the job or any service issues (those must be resolved between you and the Customer directly) As a one-time courtesy, Bestimate may choose to issue a refund or bonus Credits for a situation that does not strictly qualify under the above rules (for example, a first-time refund for a new Professional). However, such exceptions are at our discretion and do not constitute a change in policy or any obligation on future requests. 11. PROHIBITED CONDUCT When using Bestimate, you agree not to engage in any of the following prohibited activities: • Fraud and Misrepresentation: Do not create false identities or accounts, post false Leads or Reviews, or otherwise misrepresent yourself, your Services, your qualifications, or your affiliation with any person or entity. This includes impersonating any other person or entity, or falsifying information in your profile or communications. • Harassment and Abuse: Do not harass, threaten, or abuse other users. This includes using profanity or slurs, sending unsolicited obscene or inappropriate messages or images, or engaging in stalking or unwanted contact. • Unlawful Content or Use: Do not upload, share, or solicit any content that is illegal under UAE law, including but not limited to content that is pornographic, incites violence, or involves the promotion of illegal activities. Additionally, you must not use the Platform for any purpose that is illegal or unauthorized. The Platform is intended only for lawful transactions for services within the UAE. • Intellectual Property Infringement: Do not post content or offer Services that infringe on the copyright, trademark, patent, trade secret, or other intellectual property rights of others. Only upload content (including text and images) that you have the right to use. • Security Violations: Do not attempt to probe, scan, or test the vulnerability of the Platform or any system or network related to the Platform, or breach any security or authentication measures. Also, do not distribute viruses, malware, or any other technologies that may harm the Platform or the interests or property of users. • Data Mining and Automation: Do not use any robot, spider, scraper, or other automated means to access the Platform for any purpose without our express written permission. You also agree not to harvest or collect information about users of the Platform without their and our consent. We reserve the right to investigate and take appropriate legal action against anyone who, in our judgment, violates these rules, including without limitation suspending or terminating their account and reporting such behavior to law enforcement authorities if necessary. 12. DATA PRIVACY We take data privacy seriously. Any personal information you provide to us is handled in accordance with applicable UAE data protection laws (including UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data) and our Privacy Policy. By using the Platform, you consent to the collection, use, and disclosure of your personal data as described in our Privacy Policy. If you are a Professional, you agree to use any personal information about Customers (such as names, phone numbers, addresses, or details of service requests) solely for the purpose of fulfilling the Services requested. You must keep such information confidential and secure, and you must not use it for any other purpose (for example, you may not add the Customer to marketing lists without their explicit consent). 13. INTELLECTUAL PROPERTY All rights, title, and interest in and to the Platform, including its software, databases, algorithms, user interface, design, trademarks, logos (including "Bestimate"), and all content provided by us (collectively, the "Platform Content"), are the property of Bestimate or its licensors. They are protected by copyright, trademark, and other intellectual property laws. You agree not to: • Reproduce, copy, modify, adapt, distribute, or create derivative works of the Platform Content, except as expressly permitted by us in writing • Reverse engineer, decompile, or attempt to extract the source code of any part of the Platform, except to the extent allowed by law • Use any of our trademarks, service marks, or logos without our prior written consent You may use the Platform and Platform Content only for the intended purposes of the service marketplace and in compliance with these Terms. Any unauthorized use of the Platform or Platform Content is strictly prohibited and may result in termination of your account or legal action. 14. INDEMNITY You agree to indemnify, defend (if we request), and hold harmless Bestimate and its owners, officers, directors, employees, agents, and affiliated companies from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) that arise out of or relate to: • Your use or misuse of the Platform • Your breach of any provision of these Terms or of any applicable law or regulation • If you are a Professional, your provision of Services to any Customer, including any injuries, losses, or damages of any kind arising from your Services • Any User Content you submit or post, including claims that your content infringes or misappropriates the intellectual property or privacy rights of a third party • Your violation of any rights of another user or a third party We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense), and you agree to cooperate with our defense of such claim. You will not settle any claim requiring indemnification by you without our prior written consent. 15. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, Bestimate (including its affiliates, officers, directors, employees, and agents) shall not be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of (or inability to use) the Platform or any Services booked through the Platform. This includes, without limitation, any loss of profits, loss of business or business opportunities, loss of data, or loss of goodwill, even if we have been advised of the possibility of such damages. In addition, and to the fullest extent permitted by law, Bestimate's total aggregate liability to you for all claims arising out of or relating to these Terms or the use of the Platform will not exceed the lesser of: (a) AED 1,000 (one thousand UAE dirhams) or (b) the total amount of fees (if any) you paid to Bestimate for the use of the Platform in the 12 months prior to the claim. The limitations of liability in this Section apply to any theory of liability, whether based on warranty, contract, statute, tort (including negligence), or otherwise. Scope of Liability Waiver Without limiting the generality of the foregoing, you specifically agree that Bestimate is not liable for: • Any acts or omissions of the Customers or Professionals you interact with, or any aspect of the Services provided by a Professional (including any personal injuries, property damage, or other damages that may result from a Service) • Any loss or damage that arises from your failure to adhere to any agreements you make with another user (e.g., if a Customer fails to pay, or a Professional fails to complete a job) • Any disputes between users of the Platform • Any damage to your computer system or mobile device, or loss of data, that results from downloading or using our app or website (we advise that you use appropriate security software) • Any downtime, suspension, cessation of service, errors, or omissions on the Platform, or any bugs, viruses, or harmful code that may be transmitted through the Platform by any third party Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under UAE law. However, to the extent that any liability may be limited, you agree that the limitations and exclusions above shall apply. 16. GENERAL TERMS • Governing Law & Jurisdiction: These Terms and any dispute or claim arising out of or in connection with them or the use of the Platform are governed by the laws of the United Arab Emirates, as applicable in the Emirate of Dubai, and by the regulations of the Meydan Free Zone. You agree that the courts of Dubai, United Arab Emirates shall have exclusive jurisdiction to settle any dispute or claim that is not resolved through informal negotiation. • Modifications to Terms: We may modify or update these Terms from time to time. If we make material changes, we will notify users by posting the updated Terms on the Platform and updating the "Last Updated" date at the top of the Terms. In certain cases, we may also notify you via email or in-app notification. Continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Platform before the new Terms take effect. • Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. The invalid or unenforceable part will be deemed modified to the least extent necessary to make it valid and enforceable. • No Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Bestimate. • Assignment: Bestimate may assign or transfer its rights and obligations under these Terms (in whole or in part) to an affiliated entity or in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Any attempt by you to do so without consent will be null and void. • Force Majeure: Bestimate will not be liable for any delay or failure in performance of our obligations under these Terms if such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to acts of God, fire, flood, war, terrorism, government regulations, pandemic, riot, labor strikes, internet or power outages, or disruptions in telecommunications. • Entire Agreement: These Terms, together with any other policies or agreements expressly incorporated by reference (such as our Privacy Policy and any applicable guidelines on the Platform), constitute the entire agreement between you and Bestimate regarding your use of the Platform. They supersede all prior or contemporaneous understandings and agreements, whether written or oral, on the subject matter. No oral or written statement by any Bestimate employee or agent, or by any user, will vary or alter the terms of this Agreement. 17. CONTACT INFORMATION If you have any questions, concerns, or notices regarding these Terms or your use of the Platform, you can contact us at: Bestimate Solutions FZ L.L.C (Meydan Free Zone, Dubai, UAE) • Legal Inquiries: legal@bestimate.ae • Customer Support: support@bestimate.ae • Safety & Security Concerns: safety@bestimate.ae We will make our best effort to respond to your inquiry within a reasonable time. For additional contact information or support channels, please visit our Platform or website. By using Bestimate, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for helping us maintain a safe and trusted marketplace for services.